My reply was an honest response and a good-faith attempt to engage you in a discussion to address your concerns. Just be silent unless you really have a solution. Not very helpful.Īttached is a screen shot of what happens when you click on the live menu-item "Upgrade VMware Tools" in the version 4 UI, and keep in mind this is what VMware's own KB article confirms:
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Instead we're getting KB articles that say you have to download the Full installer and "users" such as yourself that both deny the problem's existence and then ask for some proof. That's what power-users would ilke to hear - hey, we just came out with this software, it has some bugs but we'll fix it. If the tools are supposed to be downloaded on-demand then that feature is busted.
It makes me quite skeptical that you reply is even serious, given that there are many reports of this same problem with all of the possible details, and there is also a KB article on the subject acknowledging the behavior. There are alternatives.įirst, let me tell you here that there are many many power-users reading this who are not going to post but they don't like to read obvious baloney like "there is no problem here" and the assertion that the full download is for power users. This is the way VMware is going to be now. Things get bad with a company and their product for a while, but you're invested - it's tough to leave and it's what you know, so normally you shrug it off and do what you have to do. That is the only recourse they have made available at this time. Because that probably won't work, switch to Virtual Box and/or Parallels instead of paying for the next upgrade.ĭon't give more money to VMware unless they come around to the idea that it's about pleasing the customer, not forcing them to do things. Check out the laws in your Country/State/Municipality, see if there is a bait-and-switch law that allows you to get your money back.Ģ. I say leave it if this is how they are going to treat you:ġ. There are at least two things that you can do, since they have already decided to tell you this is just how it is, take it or leave it. That is why this issue is simply dismissed in Knowledge Base article 2006784 Remember, this isn't about you, the customer, or even Engineering, this is about someone who is less smart than you that decided that doing things this way might make the company more money the short term, and to a person without your intelligence that is a tactic that makes enough sense that they would risk your continued custom. They bundled this piece in that you did pay for with the other one because they do not think that you're intelligent, so you deserve to spend more time and money on the bigger download, because you are such an idiot this will make you want to buy their upsells and if they didn't do this then you wouldn't want to buy them. They are in the extra large installer package that contains the pay-for 3rd party junk you didn't pay for.
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